Merchandise Return Policy
At Rushing Waters, we want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
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We accept returns for both defective and non-defective products.
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We do not accept exchanges.
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How to Return an Item
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Return Method: All returns must be made by mail.
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Return Label: To initiate a return, you'll need to download and print a free return label. Please contact our customer service to receive your label.
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Restocking Fees: We do not charge any restocking fees for returns.
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Refund Processing Time: Once we receive your returned item, please allow up to 30 days for your refund to be processed. The refund will be issued to your original form of payment.
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Product Condition & Return Window
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Product Condition: We accept returns for items that are in new and slightly used condition.
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Return Window: You have 30 days from the date of delivery to return your item.
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If you have any questions about our return policy, please don't hesitate to contact us!